We strive to provide you with the best products, but if you receive a damaged product, our return & refund policy applies:

• Returns are accepted only for damaged or defective products.

• Customers must share a 360-degree parcel opening video at the time of unboxing as proof for claims.

• Without this video, return/refund requests will not be accepted.

• Requests must be raised within 24 hours of delivery by emailing  with your order details and video proof.

• Once approved, we will initiate a replacement or refund within 7-10 working days.

• Customized orders are not eligible for return or refund.